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TERMS & CONDITIONS

TERMS AND CONDITIONS FOR SERVICES PROVIDED BY ACE FINESSE LTD

 

1. INTERPRETATION

In these Conditions:

1.1 British Consumer Law means the law as set out in The Consumer Rights Act 2015.

1.2 Authorised Persons means the Recipient’s officers, employees, financiers and contracted professional advisers who reasonably require access to Confidential Information for the purposes of this Contract.

1.3 Business Day means a day that is not a Saturday, Sunday or public holiday in the UK.

1.4 Confidential Information means all Information relating to the affairs of the Provider disclosed or made available to the Recipient or an Authorised Person by or on behalf of the Provider for the purposes of this Contract and includes:

1.4.1 Information that is by its nature confidential;

1.4.2 Information that is identified as confidential;

1.4.3 Information that the Recipient or Authorised Person knows or ought to know is confidential;

1.4.4 Information comprised in or relating to any Intellectual Property Rights of the Provider or any other person;

1.4.5 Information relating to the financial position of the Provider or any other person;

1.4.6 Information that has any actual or potential commercial value to the Provider or to any other person; and

1.4.7 Derived Information.

1.5 Client means the Client specified in the Quotation or if there is no such quotation, or there is no Client specified in the quotation, the receiver of the Services from Ace Finesse Media and includes any servants, agents, or contractors acting on behalf of the Client where the context permits.

1.6 Conditions means these terms and conditions.

1.7 Consequential Loss includes any loss of data or profits, loss of anticipated savings, economic loss or interruption of business or any other indirect or consequential loss.

1.8 Consumer means a “consumer” as that term is defined in The Consumer Rights Act 2015.

1.9 Consumer Guarantees means the consumer guarantees under the The Consumer Rights Act 2015.

1.10 Contract means a contract for the supply of Services in accordance with these Conditions, as evidenced by the acceptance of any Proposal and Quotation in accordance with clause 3 from the Client to Ace Finesse Media.

1.11 Derived Information means any information derived or produced by the Recipient or any Authorised Person wholly or partially from any Confidential Information.

1.12 Disbursements means third party costs incurred by Ace Finesse Media on behalf of the Client which from time to time may be listed in the Quotation or otherwise advised to the Client by Ace Finesse Media in writing. 1.13 DocuSign means the website www.docusign.com, or any other website operated by DocuSign from time to time.

1.14 End Date means the end date specified in the Quotation, unless automatically renewed in accordance with clause 6.2.

1.15 Ace Finesse Media means Ace Finesse Ltd (Company number 11242481).

1.16 Implied Terms means any guarantees, conditions, warranties or other terms implied by any British Commonwealth, State or Territory laws (excluding the British Consumer Law), or the laws of any other jurisdiction.

1.17 Information means information of any nature, knowledge, technology, ideas, technical data, concepts, techniques, processes, formulae, expertise, models, drafts and diagrams, drawings, computer programs, source codes, object codes, user manuals, programming manuals, modification manuals, flow charts, software listings, trade secrets, inventions, discoveries, designs, methods, knowhow, and any other scientific, computing, technical or manufacturing information and data whether recorded or not.

1.18 Intellectual Property and Intellectual Property Rights include property and rights in connection with copyright (including future copyright and rights in the nature of or analogous to copyright), know-how, trade mark, service mark, design, inventions (including patents), semi-conductor or circuit layout rights, trade, business or company names, or other proprietary rights, or any rights to registration of such rights (including all renewals and extensions) whether created before or on or after this agreement.

1.19 Liabilities means liabilities, losses, damages, actions, causes of action, arbitrations, claims, orders, judgments, outgoings, costs (including legal costs calculated on a solicitor and own client basis) and expenses, whether present or future, actual or contingent.

1.20 Proposal means any Proposal for Services put forward by Ace Finesse Media to the Client, which will be subject to a Quotation and these Conditions.

1.21 Provider means a party who discloses or authorises the disclosure of Information for the purposes of this Contract.

1.22 Quotation means a quotation supplied by Ace Finesse Media to the Client in respect of the Services.

1.23 Recipient means a party to whom Information is disclosed for the purposes of this Contract.

1.24 Services means the services provided by Ace Finesse Media, being a full-service digital marketing agency specialising in SEO, Google Ads and website development, to the Client from time to time and which are the subject of a Quotation.

1.25 SEO means Search Engine Optimisation.

1.26 Start Date means the start date for the Services as outlined in the Quotation.

1.27 Term means the term during which Ace Finesse Media will provide the Services to the Client, which will commence on the Start Date and end on the earlier of the End Date and the date of cancellation of the Contract in accordance with these Conditions.

2. GENERAL

2.1 These Conditions apply to all Services provided by Ace Finesse Media from the date of publication of these Conditions to Ace Finesse Media’s Clients and the Client is deemed to have read and accepted these Conditions when accepting a Proposal and Quotation in accordance with clause 3.

2.2 These Conditions shall prevail over all inconsistencies in a Proposal and Quotation, unless Ace Finesse Media expressly agrees otherwise and that agreement is acknowledged in writing.

2.3 Ace Finesse Media may vary these Conditions and any such variations will have effect from the date of publication to the Clients of Ace Finesse Media.

3. ACCEPTANCE OF THE CONTRACT

3.1 The Client is deemed to have accepted the Quotation provided by Ace Finesse Media and the terms of the Contract by:

3.1.1 acceptance by e-signing through DocuSign;

3.1.2 signing and returning the acceptance contained in the Quotation; or

3.1.3 making any payment or part-payment to Ace Finesse Media for the Services; or

3.1.4 instructing Ace Finesse Media verbally to commence or continue providing the Services;

3.1.5 providing a written acceptance, whether by post, email correspondence, fax or other means, stating that the Client accepts the Quotation or instructing Ace Finesse Media to commence providing the Services; or

3.1.6 paying any invoices for payment issued by Ace Finesse Media calculated by the terms of this Contract.

4. PROVISION OF THE SERVICES

4.1 Any timeframes for provision of the Services made known to the Client are estimates only and Ace Finesse Media is not liable for late provision or non-provision of the Services.

4.2 The Client may cancel an accepted Quotation for Services if Ace Finesse Media is unable to deliver the Services within 90 days of any specified timeframe for the provision of Services.

4.3 Except where clause 4.2 applies:

4.3.1 Ace Finesse Media is not liable for any loss, damage or delay occasioned to the Client or its customers arising from late or non-provision of the Services;

4.3.2 Late provision or non-provision does not vary these Conditions or relieve the Client from its obligations to accept and pay for the Services.

5. INFORMATION AND MATERIALS PROVIDED BY THE CLIENT FOR THE SERVICES

5.1 The Client is to provide Ace Finesse Media with any and all information, material and access that is reasonably requested by Ace Finesse Media in the timeframe and manner specified by Ace Finesse Media.

5.2 The Client warrants that such material or information provided is true and correct and that it does not violate any laws or infringe the rights of any third party.

5.3 If the Client fails to provide the information, access and/or materials within the timeframe specified by Ace Finesse Media then Ace Finesse Media, in its sole and absolute discretion, may charge the Client additional costs as a result of this delay.

5.4 The Client warrants that it owns or is licensed all intellectual property rights in the information and/or materials provided and indemnifies Ace Finesse Media against any claim that may be made if the Client is in breach of this clause. The Client warrants that the information and/or materials provided is compliant with clause 21 of these Conditions.

6. TERM OF THE SERVICES AND AUTOMATIC RENEWAL

6.1 The Quotation will outline the Term for the Services to be provided by Ace Finesse Media to the Client, which Term will begin on the Start Date and end on the End Date unless cancelled earlier in accordance with clause 4.2 or clause 18.

6.2 The Term can be automatically renewed at any time by Ace Finesse Media advising the Client in writing of the extension of the Term, including the proposed extended term, pricing and payment details, and the Term will be automatically renewed in accordance with the terms of the written notice unless the Client advises Ace Finesse Media in writing within ten (10) Business Days of the date of such notice of automatic renewal that it does not wish for such automatic renewal of the Term to take place.

6.3 The terms of this Contract will apply to any extension of the Term.

7. NO GUARANTEE OF SUCCESS OF THE SERVICES

7.1 Ace Finesse Media will exercise all due care and skill in performing the Services but makes no warranty that the delivery of the Services will:

7.1.1 result in their website being highly ranked organically or their Google Ads being the first that appear;

7.1.2 result in an increase in the business (and profits of the business) of the Client;

7.1.3 result in an increase in the exposure of the brand of the Client;

7.1.4 increase the social media following of the Client;

7.1.5 boost the public profile of the Client; or

7.1.6 result in the Client obtaining any other desired outcome.

8. WEBSITES

8.1 General

8.1.1 Ace Finesse Media does not warrant that any website it creates for the Client (Website) will be mobile responsive for all devices nor does it guarantee that the website created will be suitable for every website browser.

8.1.2 Ace Finesse Media does not guarantee the integration, functionality and continual operation of third party integrations, applications, plug-ins and software (Third Party Platforms) that are installed on the Website. Ace Finesse Media will not be responsible for any loss or damage suffered or incurred as a result of such failure in these Third Party Platforms. The Client also acknowledges and agrees that their activities and use of these Third Party Platforms may be subject to additional terms of service for each Third Party Platform.

8.1.3 Ace Finesse Media recommends that the Client takes out their own insurance policy which covers cyber hacking and loss of business caused by any hacking or failure of the Client’s website.

8.1.4 Ace Finesse Media recommend that their Clients include on the Website a privacy policy and website terms of use, and Ace Finesse Media will not include these documents on the Website they produce unless these are provided by the Client.

8.1.5 It is the Client’s responsibility to ensure that the domain name for the Website is secured and that they continue to renew and pay for the renewal of such domain name. If the domain server fails, Ace Finesse Media is indemnified by the Client for any and all liability, loss or damage that may be suffered as a result of such failure.

8.1.6 If a Client has an existing website and they ask Ace Finesse Media, as part of the Services, to make amendments or upgrades to that website then Ace Finesse Media does not guarantee that the amendments or upgrades they made will work and will not be liable for any failure of that website.

8.1.7 The Client gives Ace Finesse Media permission to access and use their information to third party services that are to be included on their website and to store any login credentials for that service.

8.1.8 Ace Finesse Media does not have any relationship with users of the Client’s website (End Users) therefore Ace Finesse Media is not responsible for how the Client handles information on the End Users. The Client is responsible to provide notification to their End Users, and to the relevant authorities if required, of any security breach.

8.1.9 Elements of the Website and Third Party Platforms may automatically update from time to time and the Client agrees to receive such updates.

8.1.10 The Client must not reverse engineer the software or website produced by Ace Finesse Media.

8.2 Building the Website

8.2.1 If the Client instructs Ace Finesse Media to transfer the contents of an old website to their new one, or to transfer their website in any manner, then the transfer of this website will be at the sole and absolute risk of the Client and if any data is lost through this process then the Client will indemnify Ace Finesse Media for any resulting loss or damage as a result of the same.

8.2.2 The number of revisions of the draft website that will be offered by Ace Finesse Media to the Client will be outlined in the Proposal. If the Client wants further revisions or amendments made the website in excess of the number outlined in the Proposal then such revisions will be charged to the Client at Ace Finesse Media’s hourly rate, which hourly rate Ace Finesse Media will advise to the Client in writing before they proceed to work on such revisions.

8.2.3 If, during the build of the website, a critical error occurs through no fault of Ace Finesse Media then the Client will indemnify Ace Finesse Media from any liability, loss or damage that occurs as a result of such critical error.

8.3 Handover of the Website

8.3.1 Once Ace Finesse Media have completed creation of the website they will pass control of the website over to the Client. From this point in time Ace Finesse Media will no longer be involved in the maintenance, updating and operation of the website. It will be up to the Client to continue to maintain and update the website and Ace Finesse Media will not be liable for any failure of the website, or for any error caused by the Client failing to operate or update the website correctly.

8.3.2 Once the website is completed by Ace Finesse Media and handed over to the Client it will be owned by the Client, subject to Ace Finesse Media retaining intellectual property rights in the website design in accordance with clause 21.

8.3.3 After the website is handed over to the Client, the Client will be responsible for all backup and security of the website and Ace Finesse Media will have no liability for this.

8.3.4 If the Client requires any amendments to be made to the website by Ace Finesse Media after the website is handed over then such works will be charged at Ace Finesse Media’s hourly rate, which Ace Finesse Media will advise to the Client in writing.

8.3.5 Ace Finesse Media will be in no way liable for any loss, damage, demand, liability, claim or expense made against the Client by any third party as a result of the way in which the Client uses the website, including the content posted on the website.

8.4 Ongoing works for websites produced by Ace Finesse Media

8.4.1 The Client can request that Ace Finesse Media provide ongoing services in respect of the website, which services will be agreed between Ace Finesse Media and the Client. Such service will be provided for the monthly fee as provided in writing from Ace Finesse Media to the Client.

9. VIDEOGRAPHY

9.1 EXPENSES & PRICE INCLUSIONS

9.1.1 All videography prices include travel to a single location within 50 miles of Birmingham. Additional travel will incur an additional fee to be charged on a pro rata basis.

9.1.2 Filming for each video to be shot in a single visit. Additional visits will be charged on a pro rata basis. Locations over 75 miles from Birmingham require accommodation to be paid for by the Client, charged at cost.

9.1.3 Except where clauses 9.1.1 and 9.1.2 apply, the Client is responsible for all travel, accommodation, meal and transport costs unless provided by the Client.

9.2 EVENT SCHEDULE

9.2.1 The client agrees to confirm the schedule one-week prior to the Event(s). Notification of any changes in schedule or location must be made in a timely manner and confirmation of receipt must be obtained from Ace Finesse Media by the Client.

9.3 SAFETY

9.3.1 Ace Finesse Media reserves to right to terminate coverage and leave the location of the Event(s) if the videographer or any staff from Ace Finesse Media experiences inappropriate, threatening, hostile or offensive behaviour from person(s) at the Event(s); or in the event that the safety of the videographer from Ace Finesse Media is in question.

9.4 SHOOTING TIME / ADDITIONS

9.4.1 The Client and Ace Finesse Media agree that cooperation and punctuality are essential to accomplish the goals and wishes of all parties. Shooting commences at the scheduled start time and ends at the scheduled end time. If the Client does not arrive at the appointed time for the Event(s), shooting will commence at the scheduled start time and end at the scheduled end time. All additional time beyond the scheduled end time will be billed to the Client.

9.5 RESPONSIBILITIES

9.5.1 Ace Finesse Media is not responsible for compromised coverage due to causes beyond the control of Ace Finesse Media including but not limited to obtrusive guests, lateness of the Client or guests, weather conditions, schedule complications, incorrect addresses provided to Ace Finesse Media, rendering of decorations, or restrictions of the locations.

9.5.2 Ace Finesse Media is not responsible for backgrounds or lighting conditions which may negatively impact or restrict the photo coverage.

9.5.3 Ace Finesse Media is not held liable for missed coverage of any part of the Event(s).

9.5.4 Ace Finesse Media will not be held accountable for failure to deliver images or video of any individuals or any objects at the Event(s).

9.6 VENUE AND LOCATION LIMITATIONS

9.6.1 Ace Finesse Media is limited by the rules and guidelines of the location(s) and site management.

9.6.2 The Client agrees to accept the technical results of their imposition on Ace Finesse Media. Negotiation with the officials for moderation of guidelines is the Client’s responsibility; Ace Finesse Media will offer technical recommendations only.

9.7 PERMITS

9.7.1 The Client is responsible for acquiring all permits and necessary permission for all locations on which Ace Finesse Media will be performing services.

9.8 FILM and COPYRIGHTS

9.8.1 The photographs and video produced by Ace Finesse Media are protected by Copyright Law (all rights reserved) and may not be reproduced in any manner without Ace Finesse Media’s explicitly written permission.

9.8.2 If the Client has purchased digital images or video delivered by any medium or file transfer from Ace Finesse Media, upon final payment by the Client, limited licensing of the resulting images or video will be transferred to the Client.

9.8.3 If the Client has purchased digital images or video delivered by any medium or file transfer from Ace Finesse Media, Ace Finesse Media grants the Client permission to share the images or video on social networking websites, with family and friends, and on vendor websites as long as the images and video remain unaltered and textual credit is explicitly given to Ace Finesse Media.

9.8.4 The Client must obtain written permission from Ace Finesse Media prior to selling the media. Fees may apply.

9.9 MODEL RELEASE

9.9.1 The Client hereby assigns Ace Finesse Media the irrevocable and unrestricted right to use and publish photographs or video of the Client and guests of the Event or in which the Client and guests of the Event may be included, for editorial, trade, advertising, educational and any other purpose and in any manner and medium; to alter the same without restriction; and to copyright the same without restriction.

9.9.2 The Client releases all claim to profits that may arise from use of images and video. It is the responsibility of the Client to inform guests of this policy.

9.10 LIMIT OF LIABILITY

9.10.1 In the unlikely event that the assigned photographer/videographer from Ace Finesse Media is unable to perform to the guidelines of this contract due to an injury, illness, act of God, act of terrorism, or other cause beyond the control of Ace Finesse Media, Ace Finesse Media will make every effort to secure a replacement. If the situation should occur and a suitable replacement is not found, responsibility and liability is limited to the return of all payments received for the Event(s).

9.10.2 In the unlikely event that digital files have been lost, stolen, or destroyed for reasons beyond Ace Finesse Media’s control, including but not limited to camera, hard drive, or equipment malfunction, Ace Finesse Media liability is limited to the return of all payments received for the Event(s). The limit of liability for a partial loss of originals shall be a prorated amount of the exposures or video lost based on the percentage of total number of originals.

9.10.3 Ace Finesse Media is not liable for the loss of images or video beyond the lesser of the final delivery of all products included in the package or one year.

9.11 CAPTURE AND DELIVERY

9.11.1 Ace Finesse Media is not liable to deliver every image or video taken at the event. The determination of images or video delivered to the Client is left to the discretion of Ace Finesse Media.

9.11.2 Delivery will occur no later than 18 weeks after completion of the Event(s). In the unlikely event that delivery is later than 18 weeks after completion of the Event(s), Ace Finesse Media will provide credit toward the purchase of products at a rate of £5.00 per late week.

9.12 POST-PRODUCTION AND EDITING

9.12.1 The final post-production and editing styles, effects, and overall look of the images are left to the discretion of Ace Finesse Media.

10. SEO

10.1 The Client acknowledges that SEO listings are organic, meaning there is no way to control how a page is listed through SEO, and SEO is merely a tool to help organic growth and listings of the Client’s website.

10.2 Ace Finesse Media may arrange for blogs to be published including links to the Client’s website, and information about their products or services to assist in the process of improving the Client’s SEO. This will result in back links being added to the Client’s website, which the Client approves of by instructing Ace Finesse Media to provide SEO services to them. Ace Finesse Media has no control over what these back links and blogs will contain nor can they control whether they will continue to stay live.

10.3 The Client understands that if their website is hacked this will cause their SEO rankings to drop and this will be at no fault of Ace Finesse Media.

10.4 Ace Finesse Media cannot control any negative SEO that a competitor may use against the Client and does not guarantee that they can remedy any negative SEO.

10.5 Ace Finesse Media owns all intellectual property in its SEO works and has no obligation to show the Client what it does for the purpose of its SEO.

10.6 When the Term expires or the Client cancels the Contract, Ace Finesse Media will not be responsible for the removal of any SEO or external links created.

10.7 The Client acknowledges that the SEO service provided is an intangible service.

10.8 If there is any amendment by third parties and their requirements of SEO, Ace Finesse Media does not guarantee that their SEO practices will mirror the same.

11. BRITISH CONSUMER LAW

Where the Client is provided Services as a Consumer:

11.1 the Services are supplied subject to the Consumer Guarantees;

11.2 if the Services fail to meet any Consumer Guarantee,

the Client will be entitled to such rights and remedies as are permitted or provided in the British Consumer Law for such failure, to the extent that such rights and remedies cannot be lawfully excluded;

11.3 the Client may only exercise any right or remedy for breach of a Consumer Guarantee strictly in accordance with the rights and responsibilities of the Client under the British Consumer Law.

12. GENERAL LIMITATION ON LIABILITY

12.1 This clause 12 does not limit the liability of Ace Finesse Media under the British Consumer Law.

12.2 Ace Finesse Media shall not be liable for any guarantee, warranty or representation as to the quality, performance, and fitness for purpose or otherwise of any Services unless expressed in writing and any such warranty or representation shall be limited to its express terms.

12.3 None of the Implied Terms apply to any Contract except to the extent that they cannot be lawfully excluded.

12.4 Ace Finesse Media’s liability for breach of any provision of any such Contract or for breach of any Implied Terms which by force of law cannot be excluded from applying to any such Contract is limited at the option of Ace Finesse Media to repairing or re-supplying the Services which have been found defective, or, paying the cost of re-supplying the Services which have been found defective.

12.5 Ace Finesse Media is not liable in tort for any loss or damages suffered by the Client or by any third party.

12.6 In no circumstance whatsoever shall Ace Finesse Media be liable to the Client or to any third party for any Consequential Loss in connection with any Contract or Implied Terms and the Client will keep Ace Finesse Media fully indemnified against any claim made against Ace Finesse Media by the Client or a third party for Consequential Loss.

13. PRICES AND VAT

13.1 Unless otherwise stated all prices quoted by Ace Finesse Media are net, exclusive of Value Added Tax (VAT).

13.2 VAT applies to the provision of Services by Ace Finesse Media and the amount payable by the Client will be increased by a percentage equal to the prevailing of VAT rate at the time of delivery of the Services.

13.3 Ace Finesse Media may amend their pricing at any time by giving prior written notice to the Client of such amendment.

14. DISBURSEMENTS

14.1 Any disbursements incurred by Ace Finesse Media in providing the Services to the Client will be due and payable by the Client and will be in addition to the price of the Services provided by Ace Finesse Media unless otherwise advised in writing.

14.2 Ace Finesse Media may require such Disbursements, whether estimated or actual pricing, to be paid for in part or in full before Ace Finesse Media incurs any Liability for the Disbursements.

14.3 Ace Finesse Media may, from time to time, require the Client to provide their credit card details to be entered online to the relevant supplier of services to facilitate advertisement spend, like Google Ads, for the ongoing payment of their third party fees. Ace Finesse Media has no liability to pay any amounts for advertisement spend. Where the Client provides credit card details to Ace Finesse Media, Ace Finesse Media will ensure that these details are used only for the purpose of entering them online to arrange the ongoing payments to be taken by direct debit and once these credit card details have been entered online such credit card details will be destroyed by Ace Finesse Media. The Client must ensure that this credit card always has funds available for the payment of these fees, and if the credit card is declined for any reason whatsoever Ace Finesse Media will advise the Client of the same and the Client will be required to provide new credit card details within 48 hours of such communication.

14.4 The Client irrevocably authorises Ace Finesse Media to provide their information, including their credit card information, to the third party suppliers for the purpose of this Contract, and the Client indemnifies and releases Ace Finesse Media in respect of any claim or liability that arises from any fraud or misuse of their credit card details that occurs through no fault of Ace Finesse Media.

14.5 The Client must indemnify Ace Finesse Media against all Liabilities incurred as a result of any failure by the Client to reimburse Ace Finesse Media for Disbursements under this clause.

14.6 Ace Finesse Media will not be liable to the Client for any price amendment of any third party and if a third party amends their pricing then the Client must pay this new pricing.

15. PAYMENT

15.1 Ace Finesse Media reserves the right to charge the Client for costs incurred resulting from the Client varying its instructions, correcting any errors or omissions referred to in clause 15.2, or requiring Services urgently.

15.2 Ace Finesse Media will supply the Services on the basis of the Proposal and Quotation and the information provided by the Client. Ace Finesse Media will not be responsible for any errors or omissions resulting wholly or partially from incomplete or unclear instructions or information provided by the Client.

15.3 The Quotation will specify the proposed payment terms between Ace Finesse Media and the Client.

15.4 All amounts payable to Ace Finesse Media by the Client must be paid in Great British Pounds, unless otherwise specified in the invoice issued by Ace Finesse Media, in any manner required by Ace Finesse Media in writing and in full without set-off on or before the due date for payment.

15.5 Any costs or charges incurred by Ace Finesse Media in collecting or attempting to collect overdue amounts must be paid by the Client to Ace Finesse Media on demand.

15.6 Ace Finesse Media reserves the right to charge interest at the rate of 12% per annum on all overdue amounts owing to it. Such interest will accrue daily and is payable on demand.

15.7 Payment will not be taken to occur until all cheques tendered or electronic funds transfer in discharge of amounts owing to Ace Finesse Media have been presented or received and cleared in full.

16. ADMINISTRATION FEE

Ace Finesse Media reserves the right to charge the Client a reasonable administration fee for issuing any duplicate invoices, statements or other documents requested by the Client, where such document has previously been provided by Ace Finesse Media.

17. QUOTATIONS

17.1 Subject to clause 5.3, all Quotations are valid for 30 days from the date of Quotation.

17.2 Ace Finesse Media reserves the right to charge the Client for any costs incurred as a result of the Client varying its Quotation or the Contract, correcting any errors or omissions referred to in clause 17.3, or requiring Goods urgently.

17.3 Ace Finesse Media will supply the Services on the basis of the Proposal and Quotation (whether written or verbal). Ace Finesse Media will not be responsible for any errors or omissions in relation to the Services where those errors or omissions result wholly or partially from incomplete or unclear instructions provided by the Client.

17.4 The Quotation will outline any exclusions from the Services.

18. CANCELLATION

18.1 Ace Finesse Media may cancel any Contract any time before Services are provided by giving written notice to the Client. On giving such notice, Ace Finesse Media will repay to the Client any sums paid in respect of the Services. Ace Finesse Media will not have any other liability in respect of such cancellation.

18.2 Subject to clause 4.2, the Client may only cancel a Contract in the following circumstances:

18.2.1 by providing thirty (30) days notice in writing of such cancellation; or

18.2.2 at any time except with Ace Finesse Media’s prior written consent.

18.3 In the event that the Client cancels a Contract otherwise than under clause 4.2:

18.3.1 Ace Finesse Media may retain any deposit or other sums paid on account of the Services; and

18.3.2 if payment is not already made in full, the Client will be responsible for any losses incurred by Ace Finesse Media in respect of such cancellation (including loss of profits, loss of anticipated savings, economic loss or interruption of business loss or other incidental, consequential or indirect damages).

18.4 In the event the Client cancels a Contract under clause 4.2, Ace Finesse Media will repay to the Client any sums paid in respect of the Services. Ace Finesse Media will not have any other liability in respect of such cancellation.

19. SUSPENSION OR TERMINATION OF SERVICES BY ACE FINESSE MEDIA

19.1 If the Client makes a default in any payment due to Ace Finesse Media, commits any act of bankruptcy or enters into liquidation whether voluntary or involuntary, Ace Finesse Media may in its absolute discretion, suspend supply of any Services to the Client or cancel any Contract with the Client, without prejudice to any other rights of Ace Finesse Media.

19.2 No default by the Client or action taken by Ace Finesse Media under clause 19.1 will prejudice any rights of Ace Finesse Media against the Client whatsoever, including any right to recover any amounts due for Services previously provided by Ace Finesse Media to the Client.

20. CONFIDENTIAL INFORMATION

20.1 The Recipient agrees in favour of the Provider that during the term of this Contract, and after the expiration of this Contract, that all Confidential Information provided to the Recipient or of which the Recipient becomes aware as a result of this Contract:

20.1.1 will be kept strictly confidential;

20.1.2 will not without the Provider’s consent:

20.1.2.1 be disclosed or divulged to any third party;

20.1.2.2 will not be copied or reproduced;

20.1.2.3 will not be used for any purpose or enterprise other than for the purpose of this Contract;

20.1.3 will be safely and securely stored when not in use; and

20.1.4 will remain the absolute and exclusive property of the Provider.

20.2 This duty of confidence does not extend to Confidential Information:

20.2.1 which is known to the Recipient at the date of this Contract; or

20.2.2 which comes into the public domain after the date of the Contract otherwise than as a result of a breach of the Contract by the Recipient; or

20.2.3 which is disclosed to the Recipient by a third party with the right to do so or which is required by law to be disclosed, provided that the Recipient notify the Provider as soon as such Confidential Information becomes known to the Recipient; or

20.2.4 which is disclosed by the Recipient as required by law.

20.3 The Recipient bears the onus of proof of the matters referred to in clause 20.2.

20.4 The Recipient must bind its Authorised Persons, employees, and permitted agents and subcontractors (if any) who have access to the Confidential Information to comply with all the Recipient’s obligations under this clause.

20.5 The Recipient must indemnify the Provider against all Liabilities in respect of any breach of this clause 20 by the Recipient or any Authorised Persons, employees or permitted agents or subcontractors of the Recipient.

21. INTELLECTUAL PROPERTY

21.1 Pre-Existing Intellectual Property

Notwithstanding any other clause of this Contract, the ownership of the Intellectual Property Rights in any item which exists prior to the commencement, or is created independently, of this Agreement (Pre-Existing IP) will not be altered transferred or assigned merely by virtue of a party using that item for the purposes of this Contract.

21.2 Licence to use Pre-Existing IP

To the extent that the Pre-Existing IP owned by Ace Finesse Media is incorporated into the provision of any Services, in accordance with this Contract, unless those items are licensed to the Client under a separate agreement with Ace Finesse Media, Ace Finesse Media grants a non-exclusive, world-wide, royalty free licence to the Client to use the Pre-Existing IP, but only to the extent necessary for the purpose of obtaining the full benefit and use of the Services as contemplated by this Contract, and only for the Term unless agreed to otherwise by Ace Finesse Media.

21.3 Ownership of what is created in the provision of the Services

Unless stated to the contrary in writing, Ace Finesse Media:

21.3.1 assigns to the Client the Intellectual Property Rights in any materials created as part of the Services (and in all research and reports commissioned by the Client and used to support or provide the Services) and acknowledges that the Client will be the owner of such materials immediately upon their creation;

21.3.2 must ensure that the Intellectual Property Rights in any materials created as part of the Services by any third party on its behalf are assigned to Ace Finesse Media immediately on their creation, so as to enable Ace Finesse Media to comply with and give effect to the assignment under this clause;

21.3.3 consents to all acts or omissions by or on behalf of the Client that might otherwise constitute an infringement of moral rights in the materials produced as part of the Services. This clause 21.3 does not apply to any part of the Services that is Pre-Existing IP.

21.4 Licence to the Client’s Intellectual Property

The Client grants a perpetual, non-exclusive, world-wide, non-transferrable, royalty free license to Ace Finesse Media (including the right to grant sub-licenses) in respect of:

21.4.1 the Client’s Intellectual Property Rights in or in relation to any information or materials provided by the Client to Ace Finesse Media for the provision of the Services, but only to the

extent necessary for the purpose of providing the Services as contemplated by this Contract; and

21.4.2 the Intellectual Property Rights in or in relation to any information or materials created by Ace Finesse Media and which is assigned to the Client pursuant to clause 21.3, with the authority to use the information or materials produced in providing services to other clients (provided such use does not infringe the Client’s Intellectual property Rights which are licensed pursuant to clause 21.4.1).

21.5 Warranties by Ace Finesse Media

Ace Finesse Media warrants that neither:

21.5.1 the provision of the Services by Ace Finesse Media; or 21.5.2 the exercise of any rights under clause 21.2,

will infringe any Intellectual Property Rights of any third party.

21.6 Warranties by the Client

The Client warrants that neither:

21.6.1 the provision of the information and materials supplied by the Client or the Client’s Intellectual Property for the Services; or 21.6.2 the exercise of any rights under clause 21.4,

will infringe any Intellectual Property Rights of any third party.

22. PLACE OF CONTRACT

22.1 This Contract is made in the United Kingdom.

22.2 The Client and Company agree that unless otherwise stipulated by Ace Finesse Media all disputes arising between them shall be submitted to the courts of the UK and any court competent to hear appeals from those courts of first instance.

23. DISPUTE RESOLUTION

23.1 Any dispute between the parties arising from the performance of the provisions of this Contract and any invoice for payment issued by Ace Finesse Media to the Client must be attempted to be settled between the parties by an authorised representative with authority from each party meeting within fourteen (14) days of notification of a dispute in writing from one party to the other party. Such meeting is to take place within the UK at a place nominated by Ace Finesse Media.

23.2 If the meeting referred to in clause 23.1 does not result in the settlement of the dispute between Ace Finesse Media and the Client, the dispute may then be referred to mediation, if agreed by both parties. The mediator is to be appointed by agreement between the parties and in the event that the parties agree to mediate but within seven (7) days of agreeing to such mediation cannot agree to the mediator to be appointed then the mediator is to be appointed by the then current President of the Law Society of the UK. The costs of any mediation are to be borne equally between the parties.

23.3 If the dispute cannot be settled through mediation, or the parties do not both consent to a mediation, then either party is at liberty to commence legal proceedings.

23.4 During the period in which the dispute is being resolved, the parties must continue to perform all of the provisions of the Contract which are not under dispute.

24. MISCELLANEOUS

24.1 A Contract may be altered in writing signed by each party.

24.2 Unless otherwise provided, a party may in its discretion give (conditionally or unconditionally) or withhold any approval or consent under a Contract.

24.3 The Client must not assign or otherwise deal with a Contract or any right under it without the written consent of the other party.

24.4 A Contract constitutes the entire agreement between the parties about its subject matter and supersedes any prior understanding, agreement, condition, warranty, indemnity or representation about its subject matter.

24.5 A waiver of a provision of or right under a Contract must be in writing signed by the party giving the waiver and is effective only to the extent set out in the written waiver.

24.6 The failure, delay, relaxation or indulgence by a party in exercising a power or right under a Contract is not a waiver of that power or right.

24.7 An exercise of a power or right under a Contract does not preclude a further exercise of it or the exercise of another right or power.

24.8 Each indemnity, obligation of confidence and other term capable of taking effect after the expiration or termination of a Contract, remains in force after the expiration or termination of the Contract.

25. INTERPRETATION

In these Conditions, unless the context otherwise requires:

25.1 headings do not affect interpretation;

25.2 singular includes plural and plural includes singular;

25.3 a reference to a party includes its executors, administrators, successors and permitted assigns;

25.4 a reference to a person includes a partnership, corporation, association, government body and any other entity;

25.5 an agreement, representation, warranty or indemnity by two or more parties (including where two or more persons are included in the same defined term) binds them jointly and severally;

25.6 an agreement, representation, warranty or indemnity in favour of two or more parties (including where two or more persons are included in the same defined term) is for the benefit of them jointly and severally;

25.7 a reference to legislation includes any amendment to it, any legislation substituted for it, and any subordinate legislation made under it;

25.8 a provision is not construed against a party only because that party drafted it;

25.9 an unenforceable provision or part of a provision may be severed, and the remainder of these Conditions continues in force, unless this would materially change the intended effect of these Conditions;

25.10 the meaning of general words is not limited by specific examples introduced by ‘including’, ‘for example’ or similar expressions.